About these terms

These terms apply when you sign up for a service from Maple Bay Agency (“Maple Bay,” “we,” “us”). By paying for a service, you (“you,” “the client”) agree to them. If anything in a written proposal we give you differs from these terms, the proposal applies.

The service

Google Review Automation sends your customers a request for an honest Google review after each completed job, with at most one reminder. It includes setup, message writing for your approval, testing, new-review alerts, and ongoing monitoring. Other services are described in the proposal you accept.

Pricing and billing

  • The first month is $97 and includes setup.
  • After that, the service is $197/month for founding clients, or the price in your proposal. A founding client’s rate is locked in for as long as their subscription stays active.
  • You pay by card through Stripe. By signing up, you authorize us to charge your card automatically each month on the same date as your first payment, until you cancel.
  • Costs for very high message volume, extra locations, or custom integrations are agreed with you in writing before launch. We won’t add a charge you haven’t approved.
  • If a payment fails, we’ll let you know. We may pause the service until the payment goes through.

Setup timeline

Setup starts after your first payment and usually takes 7–14 days. Business texting needs carrier approval, which can take up to a week and is outside our control. Email review requests can often start sooner.

Cancelling

The service is month to month, and you can cancel at any time by email or phone. Cancellation takes effect at the end of the month you’ve already paid for, and you won’t be charged again. Payments already made are not refunded, except where the law requires it.

Your responsibilities

  • Permission to contact your customers. You confirm that you have your customers’ permission to contact them by text and email, as required by law (including the Telephone Consumer Protection Act and the CAN-SPAM Act) and by phone carrier rules. You are responsible for the customer contact information you give us.
  • Messages sent in your name. Review requests are sent on your behalf and in your business’s name. You approve the wording before anything is sent.
  • Opt-outs. Anyone who replies STOP or unsubscribes is removed automatically. You agree not to ask us to contact them again.
  • Accurate information. You give us accurate business details, including the information needed for carrier registration.
  • Your accounts. You log in to your own Google and other accounts during setup. We never ask for your passwords.

Honest reviews only

We ask every customer for an honest review. We don’t buy reviews, offer rewards for them, write them, or filter out unhappy customers so that only happy ones are asked. You agree not to ask us to do any of these, because they break Google’s rules and can get reviews removed or a profile suspended.

No guarantees

Customers decide whether to leave a review and what to say. We don’t guarantee a number of reviews, a star rating, search ranking, leads, or sales. We do guarantee that your system is set up, tested, and monitored.

Services we rely on

The service depends on Google, phone carriers, HighLevel, and Stripe. We can’t control their availability, their rules, or their approval decisions, including carrier registration. If one of them changes in a way that affects your service, we’ll tell you and work on a fix.

Your data

Your customer list and your review data belong to you. We use them only to provide your service, as described in our privacy policy. If you cancel, we’ll give you a copy on request, then delete or disable it within 30 days.

Limits of liability

To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. We aren’t liable for indirect losses, such as lost profits or lost business. You agree to cover claims against us that arise from messages sent to people who hadn’t given you permission to contact them, or from content you approved.

Changes to these terms

We may update these terms. We’ll email current clients at least 30 days before a change that affects them. A founding client’s monthly rate won’t change while their subscription stays active.

Governing law

These terms are governed by the laws of the State of Florida.

Contact us

Maple Bay Agency
Tampa Bay, Florida
tyler@maplebayagency.com
(813) 421-1410